The client was relying on self-reporting by merchandisers for measuring visibility KPIs. But there were challenges:
- Unreliable: Self-reporting was prone to bias, errors and manipulation
- Time-consuming: Just measuring OSA manually for 100+ SKUs was very time-consuming
- No competitive insight: After Covid lockdowns, the cleaning products category had increased competition, but the client had no insight into competitors’ in-store activity
There was a need to track merchandiser productivity by attendance, beat-plan adherence and time spent per store.