Frequently Asked Questions


Q.

What do you mean by API hits?

A.

An API hit is a single call to any of the ParallelDots API endpoint containing up to 600 characters. If a document contains more than 600 characters, it counts as one API hit for each 600 characters.

For example, if you send three requests to any of the ParallelDots API that contains 250, 550, and 800 characters respectively, you would be charged for four (4) API hits: one for the first request (250), one for the second request (550), and two for the third request (800).

Q.

Do you offer a free plan?

A.

Yes, we provide a free forever plan. You can use our free plan to test our APIs, build MVP or finish your personal projects. You can register for a free account here.

Q.

How do I upgrade my plan?

A.

You can upgrade your plan at anytime by logging into your dashboard and navigating to Subscription Plans section. Please note that you will be prompted to enter your credit card details before upgrading to any of the paid plans if a valid payment method is not available for your account.

Q.

How do you store and process the data sent via API?

A.

You can read our privacy policy here. If your data contain personally identifiable information that you cannot share with third-party services, consider deploying our APIs on your private cloud or on-premise. Get in touch with one of our sales rep to know more.

Q.

Does ParallelDots offer academic discounts?

A.

ParallelDots APIs are very popular in academia with more than 5,000 student sign-ups from universities and schools across the globe.

Does this not solve your problem? Hang on! Write to us at [email protected] from your university email id describing your use-case and we will offer you 25% discount on all our business plans if you qualify.

Q.

Are multilingual APIs available on the Free plan?

A.

Unfortunately, no. Multilingual text analysis APIs are one of our advanced features available only on the Standard, Business and Advanced plan. You have to upgrade your account to either Standard, Business or Advanced plan from your dashboard to use multilingual APIs. Our text analysis APIs are available in fourteen different languages.

Q.

Do I need to attach my credit card to use the APIs?

A.

No, you do not need to attach your credit card to use our APIs. However, if you need to upgrade your account to any of the paid plans, you would need to attach a valid payment method in your dashboard.

Q.

Do you have an unlimited plan with no rate-limits?

A.

We offer Enterprise services with on-premise solution or Docker-based deployment for private clouds. Contact Sales to set up a demo.